Shipping Policy
Thank you for shopping with Incas by Asiya. We are committed to delivering your order safely
and efficiently.
Shipping Locations
At this time, we ship within the United States only.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders
placed on weekends or holidays will be processed on the next business day.
Shipping Times
Delivery times may vary depending on your location and selected shipping method at checkout.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Delays
While we strive to ensure timely delivery, shipping delays may occasionally occur due to
weather, carrier issues, holidays, or other circumstances outside of our control.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order. Incas by Asiya
is not responsible for delays or lost packages due to incorrect shipping information provided by
the customer.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us at
customerservice@incasfoods.com within 7 days of delivery with your order number and
supporting photos if applicable.
Return Policy
Return & Refund Policy
At Incas by Asiya, customer satisfaction is important to us. If you are not completely satisfied
with your purchase, please review our return policy below.
Returns
Due to the nature of our food, tea, and wellness products, we are unable to accept returns on
opened or used items for safety and quality reasons.Unopened and unused products may be eligible for return within 14 days of delivery.
Eligibility Requirements
To qualify for a return:
● Product must be unopened and unused
● Product must be in original packaging
● Proof of purchase is required
Non-Returnable Items
We cannot accept returns for:
● Opened food or supplement products
● Perishable items
● Clearance or final sale items
● Gift cards
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of
delivery at customerservice@incasfoods.com with:
● Your order number
● Photos of the item and packaging
We will work to resolve the issue as quickly as possible.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary
depending on your payment provider.
